Koolmoves has encountered a problem…

[MrPhotoshop]

I’m hoping someone can help me out. I’m a new registered user of Koolmoves and this is one of the slickest software packages I’ve used. Unfortunately I’m having a problem.

I keep getting an error window in XP Pro “Koolmoves has encountered an error and needs to close.” I’ve learned to save nearly every time I change something to ensure no lost work.

Example: I’m working on a movie that has, for instance, ten frames (It doesn’t seem to matter on the number of frames). I choose the tenth frame and delete it using the minus button next to the plus button on the bottom toolbar. Yes the popup message. Then decide to delete another frame, say frame eight (doesn’t seem to matter which one), yes to the popup and I get the above error. Every time I try this I get the above error.

I’ve had many other errors that seem random. I have re-downloaded the setup program. Uninstalled then reinstalled the program. No other programs are open when using although there are programs loaded in the systray. I have Norton Antivirus, Zone Alarm, and a few other programs. I don’t think I’m running out of resources, is there a way to check this? I have Photoshop, Premiere, Dreamweaver, Flash, etc, etc, and none seem to run out of resources. I’m stuck, any suggestions?

Thank you in advance.

[FLASHPULSE]

Kill Norton and see how it does. Also, you don't need Zone Alarm since XP comes with a built in fire wall.

[tmoore935]

I have a problem myself sometimes. I can even email the offending fun files. Since only certain funfiles crash my pc, that tells me that it is something with certain scripts or procedures. I also know that opening and closing koolmoves many times will give the impression of mem loss.:confused:

[FLASHPULSE]

Originally posted by henkvg
If you try to give advice please don't, if you are not familiar with the substance. Zonealarm vs XP firewall is no competition. XP firewall sucks. BTW Norton does not have any influence on the functioning of Koolmoves.
To MrPhotoshop: If you encounter any problems with Koolmoves, it might be more sensible to get in contact with Bob ( support@koolmoves.com )

1.) Ok, our preferences on fire walls are different. I'm not even going to go there.

2.) KoolMoves and among other software has been known to crash when running anti-virus in the background.

3.) Your first comment was not needed. I was responding to an issue as I always do here. If you don't agree with it, keep it to yourself or respond with your own way to solve the problem.

Sorry MrPhotoshop that your topic has been cluttered with more then a response to your question.

Tmoore, you can email these to me if you like and I'll test them.

[tmoore935]

This is to help Mr photoshop. Opening this zip file i hope will crash your system. It is because of my sloppy procedures. I think it is the way I introduced the second jpg. I can also create error problems in flash mx and that program cost me 500 dollars! Heck, I can even crash MS word.


Anyone else who has suggestions or advise are more than welcome to comment. I am by no means an expert but I have played with koolmoves for a few years and have seen its flaws and improvments. And when I create 10 swf's that work and one that does not, then by logic, is that not my fault?

[FLASHPULSE]

Originally posted by tmoore935
This is to help Mr photoshop. Opening this zip file i hope will crash your system. It is because of my sloppy procedures. I think it is the way I introduced the second jpg. I can also create error problems in flash mx and that program cost me 500 dollars! Heck, I can even crash MS word.


Anyone else who has suggestions or advise are more than welcome to comment. I am by no means an expert but I have played with koolmoves for a few years and have seen its flaws and improvments. And when I create 10 swf's that work and one that does not, then by logic, is that not my fault?

Found your problem. On frame 14 you have an image called houseblue.jpg that is being zoomed extemely large which is sucking your computers memory and cpu bad. Remove this image and try it, it'll work.

[tmoore935]

Originally posted by FLASHPULSE
Found your problem. On frame 14 you have an image called houseblue.jpg that is being zoomed extemely large which is sucking your computers memory and cpu bad. Remove this image and try it, it'll work.

Yes, this is what i mean, when i introduced the second jpg. (Of course listening to pink floyd while i am working does not help either). I can do other examples but I think I made my point.

As far as wise guys dummies, who the h%^& cares? This used to be a very good forum but i do not like the turn it has taken with the criticism. I learned 99% of my "flashing" from here. Over and out. my koolmoves days are over.

[FLASHPULSE]

Originally posted by tmoore935
Yes, this is what i mean, when i introduced the second jpg. (Of course listening to pink floyd while i am working does not help either). I can do other examples but I think I made my point.

As far as wise guys dummies, who the h%^& cares? This used to be a very good forum but i do not like the turn it has taken with the criticism. I learned 99% of my "flashing" from here. Over and out. my koolmoves days are over.

Awe, don't leave tmoore. Believe me, I wanted to leave some months ago but necro was there to talk me into staying, so I ask, please stay. I don't care for the comments either but I have noticed you've been here for awhile and if I can stick it out, you can to. Sorry if any of my comments lead to your wanting to leave.

[tmoore935]

Originally posted by FLASHPULSE
Awe, don't leave tmoore. Believe me, I wanted to leave some months ago but necro was there to talk me into staying, so I ask, please stay. I don't care for the comments either but I have noticed you've been here for awhile and if I can stick it out, you can to. Sorry if any of my comments lead to your wanting to leave.
This was not meant towards you.

[FLASHPULSE]

Originally posted by tmoore935
This was not meant towards you.

Ok thanks. I just don't know anymore. :confused:

This new guy is going to think we are some wacko's.

[tmoore935]

Originally posted by FLASHPULSE
Ok thanks. I just don't know anymore. :confused:

This new guy is going to think we are some wacko's.

Yes i am a wacko. and proud of it. In fact timothy leary said i was spaced.

[FLASHPULSE]

Originally posted by tmoore935
Yes i am a wacko. and proud of it. In fact timothy leary said i was spaced.

Ha Ha, I didn't even know who that was, I had to look him up, lol.

[MrPhotoshop]

First off I don’t think any of you are really wackos if I did I wouldn’t have wrote the group in the first place.

tmoore935 I understand when you are talking about sloppy procedures but in this case its not that, let me explain. As a test I opened Koolmoves, selected the text tool, typed “Hi” (without the quotes), clicked OK, and clicked the plus on the bottom tool bar to ad 10 frames.

Now that this is setup I tried to simulate the error as explained in my first post. It happened right on cue. The program couldn’t handle deleting a couple of frames even when it has virtually nothing to delete just the word hi.

Don’t get me wrong I’m not blaming Koolmoves as I may have something in my computer that’s causing this even though I’m not having problems with other machine intensive software.

I'm just trying to figure out whats going on.

[Bob Hartzell]

I found that most cases of random crashing are caused by having other large applications open at the same time. Close your web browsers, email programs, graphic editors, sound editors, etc.

The other common cause is a setup file that has been corrupted on download. Email me and I will send you another koolmoves.exe.

The next version should be easier on resources.

[gusmus]

I have also had the dreaded "Windows will now close" message, as Bob will testify, BUT it was happening on the last beta version. I must say that the current full version of Koolmoves is probably the most stable programme I have on this computer (Well done Bob). I have three computers in use and almost all of my graphic work is done on my old Celeron 1000 running less than 400 Mbs of ram, I often work with Koolmoves,Photoshop7,Macro Fireworks,M$Word,Browser,E-mail,and a few more things (including Messenger which is never turned off)all open at the same time. I have a Sygate firewall(XP firewall is rubbish and blocks everything including server traffic apart from Mr Gates) and both Panda (Good Messenger filter) and AVG (best Heuristic scanner on the market)antivirus loaded, yet never a problem with Koolmoves.I can only conclude that different systems work better for different people. Ok, I'll shut up now.

As for the problem. Mr Photoshop. If the new Koolmoves EXE file acts in the same way as the old one then it will mean that your original file was not corrupted in any way, so what I would suggest is (presuming you are using XP or ME)that you do a system restore to a point before you loaded your original Koolmoves. This will clear your register of any traces of the original instalation. You will NOT lose any files that you are working on or have worked on since that restore point. What you WILL lose are any programmes you have installed after the restore point. XP has a nasty habit of storing all kinds of unwanted and unneeded crud(especially true if you are in the habit of trying out the latest goodies and then dumping them) in the registry which use resources just the same as your ligitimate entries. Try it out, it may just solve the problem. Cheers

[FLASHPULSE]

I use RegScrubXP to clean my registry. Gets rid of all old and bad regs in the registry and it's free.

http://www.majorgeeks.com/download.php?det=2048

[gusmus]

Flashpulse, (1) System restore is a failsafe way to clean your registry to a certain point in time (2) Most regcleaners expect you to know what " HKEY/REG/´pioqwejfoñheñlfjgehrilufh029378490867'0234i34uj.e xe" means,, and to whatever programme it pertains.
(3)reg cleaners are generally available (Free or Otherwise) for people who know what they are doing (10% of the computing world). I sell computers, design web pages and in general work in the IT world.. And , I would like to put a ban on reg cleaners,, they make more work than they save ( in the hands of the uninformed, uneducated, and the folks who think they are geeks because daddy has a new Hummer (90% of the computing world). Cheers

[MrPhotoshop]

Gusmus I have XP Pro and system restore is active although when I went to roll back the system the ONLY restore point I have available for ALL of January (Bold dates) is the 30th. I installed Koolmoves earlier in the week the machine didn’t set a restore point. I’ve used System Restore before and have always had many restore points to choose from except this time. Why only one restore point for the whole month and yesterday to boot?

I use Ace Utilities, it has a reg cleaner. I was very nervous using it the first time but I’ve never had any troubles with it. I’ve used it for about six months.

Bob sent me a link for the latest exe but that didn’t fix the problem. I also used msconfig and set to diagnostic mode to load minimal programs. I still get the same crash in Koolmoves. This isn’t a random crash; I’m doing the same thing every time.

I want to thank everyone for your help I hope I can give back to this forum when I learn more about the program. I’ll definitely let everyone know when I find a fix.

[FLASHPULSE]

Originally posted by MrPhotoshop
This isn’t a random crash; I’m doing the same thing every time.

What is it that you are doing everytime?

[MrPhotoshop]

I’m sorry my previous posts didn’t explain this well enough. Here are the steps I take to replicate my error:

1. Start with the default movie as set when the program opens.
2. Select the text tool.
3. Click somewhere within your work area. Text dialog window opens.
4. Type “Hi” without the quotes.
5. Click OK to close text window.
6. Make new frames (10 total) by clicking the + (Plus) button on the bottom toolbar.
7. Delete frame 10 by clicking the – (Minus) button on the bottom toolbar. (Now I have 9 frames).
8. Click YES on the popup window.
9. Delete any other frame using the – button again, let’s choose the last frame (9).
10. Click YES on the popup window.
11. Crash… Koolmoves has encountered an error and needs to close.

Basically what happens is when I delete a frame then delete another frame the program crashes (Also it doesn't have to be right after adding frames, it can happen anytime). I have had many other crashes in using the program but this one is the only one I have taken the time to recreate.

[FLASHPULSE]

I just tried the same exact thing and no errors/crash. Are you using KM v4.2.5? This is what I tested it with.

[MrPhotoshop]

Yes, I’m using v4.2.5. Looks like I’ll just have to live with it until something is figured out. I really like the software and will continue to use it; the conveniences are far greater than the inconveniences.

[Bob Hartzell]

The first delete puts the deleted frame into the undo/redo buffer. The second delete destructs pointers associated with the first frame and puts the second frame into the undo/redo buffer. It would be interesting to see if other things which trigger pointer destruction cause a crash for you.

Draw 2 shapes. Delete the first shape. Delete the second shape. Does that work OK?

Also, screen capture the screen before you just before press the frame delete after you have added the 10 frames, make a gif and email to me. I want to see what is there. Also send the me first info from the Windows crash popup screen.

You might try upgrading you video card drivers from the web site of your video card maker. I once let Microsoft upgrade my drivers and I had weird crashing problems as a result.

[MrPhotoshop]

Bob has replicated my error and has figured out a work around, closing the Movie Overview Window fixes the problem.
Thanks again everyone for your help.

[Bob Hartzell]

The fix will be present in the next version to be released later this week.