4.4.2 version?????

[gurnmaster]

is there a newer version of koolmoves then the 4.4 version i have

[Bob Hartzell]

Yes but I didn't distribute it to all users. There are 2 fixes. You can get a patch for 4.4 if you email me - bob@koolmoves.com. Include your key code in the email.

[Chun LI]

and it keeps crashing on me. WHY?

[Bob Hartzell]

Most likely causes -

1) Your installation file was corrupted on download.

2) You have too many applications open while running KoolMoves. Some people can get away with this but others can't.

3) There are still problems with importing swf files.

[Chun LI]

Originally posted by Bob Hartzell
Most likely causes -

1) Your installation file was corrupted on download.
I got the download link directly from koolmoves.com

2) You have too many applications open while running KoolMoves. Some people can get away with this but others can't.

Nope

3) There are still problems with importing swf files.

?

I have to constantly keep saving my work as i do it because i never know when it will crash. And i am using a brand new computer. I've tried emailing you or support but it keep bouncing back. So please more troubleshooting or tell how to get a refund.

thanks

[Bob Hartzell]

I am having email problems at the moment.

Did you close down other applications that are running?

[Bob Hartzell]

These are other possible causes --

- bad video card drivers
- general lack of system (graphic) resources
- running a free RAM memory manager
- running an application that adds skins to all toolbars

If none of these are applicable, I suggest that you download again, uninstall the current version and install the new download.

[Chun LI]

Originally posted by Bob Hartzell
I am having email problems at the moment.

Did you close down other applications that are running?

yes

[Chun LI]

Originally posted by Bob Hartzell
These are other possible causes --

- bad video card drivers
- general lack of system (graphic) resources
- running a free RAM memory manager
- running an application that adds skins to all toolbars

If none of these are applicable, I suggest that you download again, uninstall the current version and install the new download.



I don't feel any of these apply I am using a 5 day old computer. I will try to uninstall it option for the 2nd time. And will let you know.

[Bob Hartzell]

If you are using version 4.4.2, the size of kmsetup.exe should be exactly 2,285,468 bytes.

Just to be clear, are you sure that Internet Explorer is minimized?

[Chun LI]

Originally posted by Bob Hartzell
If you are using version 4.4.2, the size of kmsetup.exe should be exactly 2,285,468 bytes.

Just to be clear, are you sure that Internet Explorer is minimized?

Bob
It still crashes. This too fustrating. I had to purchase different software to do the job. I need a refund.

[Bob Hartzell]

email me - bob@koolmoves.com