I purchased a product from imagevue.... the best image viewer i have found on the market...

Any way i am having a ridiculous problem
The image viewer loads an external jpg called load.jpg
the problem is when i change it out with another image called the sam exact thing , same dimensions and file size and put into the same directory IT WILL NOT LOAD into the movie. Then i go and put the old file in and it shows up perfectly.... Whas up with that

I have checked color modes, paths and even the channels to see what is messing up the jpg and everything seems to be in order

Any ideas... i am guessing it is the file itself but dont know what it is.
I even opened up the version that worked and pasted the new image on top but nothing....