no sound but can see movie

[blueg]

Hi,

Has anyone had this problem? A user of a site I developed emailed me to say that he could see the shockwave file of a flash movie but not hear the sound.The file is playing in a javascript-enabled pop up window generated by javascript in the html code of the original page itself, NOT via using Flash 4's _blank scripting option. Is there a broswer version compatibility issue causing this or is this actually impossible and is the user not doing something correctly with their own PC sound?

Thanks for your help!

[fishee]

what's the url? I'll have a look....

-fishee

[Pope de Flash]

If the sound is an mp3 setting it could be that the viewer has an older version of the Flash plug-in, Flash did not support mp3 until Flash 4. But the older Flash 3 plug in still supports some of the features like animation etc. Hope this helps, Regards, Bill

[Sacofjoea]

Does he have his speakers on and turned up? I get that problem a lot with people...

[fishee]

Ummm...probly a longshot but in case the dude was sure his speakers were on and working and had the current plugin and still couldn't hear sounds, make sure you didn't do a custom sound boo-boo, IE: I once drew the "volume" line all the way down while customizing a sound file. I was removing a loop and adjusting stuff and ended up having the wav play, but couldn't hear the d*mn thing. (DOH!)

-fishee