we are also trying to implement an faq for our web sites. i work for a university (huge campus) and it's basically essential.

check out. http://www.rightnowtech.com/ and take the quick tour (in flash!). this is the product we'll be using, it's pretty kick a**.

here's another one. http://www.acdmis.com/ this one has a chat while your asking questions, it rings up a customer service rep. pretty cool, but it involves too much man power i think.

these faqs are html based not flash.
i hope you guys find this helpful.
lazy days (yeah right).
e.