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I've heard several people here gripe about Dell's service ... Sometimes, I'll tell them I think they're wrong ( ;) ) and sometimes I won't ... at any rate - I carpe'd Dimension Friday ... and it arrived (by UPS Ground no less) today.
I almost *always* get great service from Dell ... :D
:D
that's great Lanny :p
LOL Jamble ... would be better, I guess if hubby didn't 'carpe Dimension' for himself ;)Quote:
Originally posted by jamble7000
that's great Lanny :p
:D
I told you earlier Lannie... should have sent it here to me instead ;)
mang, get yo arse back in line! I am standing here since 1AM!!!Quote:
Originally posted by gerbick
I told you earlier Lannie... should have sent it here to me instead ;)
<walks around with decanter and tray> ... Coffee and danish?
:D
mmm coffee, thanks Lannie :)
but, last time I called Dell, the tech guy pretty much royally screwed me.
i had never in 2.5 years of working with win2k at home had a problem, so had never run the repair command after booting off cd... he neglected to tell me that the first thing repair does was start deleting files, had i known this (which i do now dammit) i never would have run the repair! he led me to believe that the repair utility searches for corrupted files and replaces them witht the originals off the cdrom. at which point, the repair started deleting files, and then refused to replace them. no more win2k!
and i had just called with a problem with my windows installer prog, everything else had been fine.
And then he told me to call back after I finished format: C and wouldn't give me his extension since he said he was probably going home (figures!)
but, when I called back dell did graciously acknowledge that they f@#$ed up and sent me a brand new hard drive with my software installed in a matter of 24 hours. so i can't complain there.
anyway i do still love my dell!
*sips coffee*
mmmmm! good stuff :)
I tend to build my machines rather than get a drive thru computer. Takes away all the hassle of customer service reps reading a manual to you over the phone that you could otherwise do yourself in less time and actually learn how to fix the problem. I'm sure Michael Dell's rolling over in his grave as he reads this with his omnipotent dell dimension series 8200 telepathy upgrade complete with a CD burner and scanner.
I wish neurosurgeons would replace one of my cranial lobes with a Dell and say "duddde, you're gettin' a Dell!" right before I lose consciousness.