Wasting time at failing, but the client didn't care anyway. Should I be mad?

[nocrapchurch]

So a client of mine had me submit his site to YAHOO! a year ago for $299. Little did either of us know, this one-time fee is actually a yearly fee.

Well, his card gets charged last week by YAHOO! for $299 and he calls me asking what is up. After some research, I find out that this is now a yearly, NON-REFUNDABLE fee. Yikes.

I actually did it through a web promotion company, so I assume they can help me out here and explain this yearly fee. They play dumb and tell me to call YAHOO!

I do.

After an hour of being on hold, I get a very nice lady. She explains to me that it is a yearly fee and it is NON-REFUNDABLE. I explain how the service was set up through another company and they did not mention anything about the yearly fee. She says that she can send me a copy of the NON-REFUNDABLE policy.

After spinning around in cirlces for five minutes, I give up.

Since the client never authorized the charge, I figure as a last resort, he can do a chargeback. I call him, tell him the story, and tell him to do a chargeback. I was sure he would be upset.

He says, "Oh, I don't wanna do that. I just want to make sure that I don't get charge again next year."



Total time spent on the phone = 1 hour 36 minutes

Scott

[pheck]

no! you did what you should have done being the good contractee. and what if there was the opposite reaction: he was mad? you put in your best for the client and that will ALWAYS be in your best interest.

[OddDog]

i agree.

it is stuff like this that seperates the pros from the boys.

[nocrapchurch]

Originally posted by OddDog
i agree.

it is stuff like this that seperates the pros from the boys.

Sometimes, I want to go back to being a boy again.

[OddDog]

post housing moving blues?????

[nocrapchurch]

Originally posted by OddDog
post housing moving blues?????

Kind of. I'm happy, yet I need a vacation.

Scott

[Agent_Coop]

I felt the same way after watching the Movie "Sphere".

An hour & a half of my life I wanted back.

-Tom

[OddDog]

i read a survey some time ago (several years ago actually) and it had an interesting table of lifes most stressfull things:

in the top 10 they included:

house moving,
getting married
getting divorced
family holidays !!!

[nocrapchurch]

Originally posted by OddDog
house moving,

That is the truth. It was more stressful than getting married.

Scott

[hurricaneone]

Originally posted by nocrapchurch
That is the truth. It was more stressful than getting married.

Scott

Only just!