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Thread: Wasting time at failing, but the client didn't care anyway. Should I be mad?

  1. #1
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    The Minister of No Crap

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    Wasting time at failing, but the client didn't care anyway. Should I be mad?

    So a client of mine had me submit his site to YAHOO! a year ago for $299. Little did either of us know, this one-time fee is actually a yearly fee.

    Well, his card gets charged last week by YAHOO! for $299 and he calls me asking what is up. After some research, I find out that this is now a yearly, NON-REFUNDABLE fee. Yikes.

    I actually did it through a web promotion company, so I assume they can help me out here and explain this yearly fee. They play dumb and tell me to call YAHOO!

    I do.

    After an hour of being on hold, I get a very nice lady. She explains to me that it is a yearly fee and it is NON-REFUNDABLE. I explain how the service was set up through another company and they did not mention anything about the yearly fee. She says that she can send me a copy of the NON-REFUNDABLE policy.

    After spinning around in cirlces for five minutes, I give up.

    Since the client never authorized the charge, I figure as a last resort, he can do a chargeback. I call him, tell him the story, and tell him to do a chargeback. I was sure he would be upset.

    He says, "Oh, I don't wanna do that. I just want to make sure that I don't get charge again next year."



    Total time spent on the phone = 1 hour 36 minutes

    Scott

  2. #2
    FK M.D. pheck's Avatar
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    no! you did what you should have done being the good contractee. and what if there was the opposite reaction: he was mad? you put in your best for the client and that will ALWAYS be in your best interest.

  3. #3
    tell me, is this sellable..... OddDog's Avatar
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    i agree.

    it is stuff like this that seperates the pros from the boys.

  4. #4
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    The Minister of No Crap

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    Originally posted by OddDog
    i agree.

    it is stuff like this that seperates the pros from the boys.
    Sometimes, I want to go back to being a boy again.

  5. #5
    tell me, is this sellable..... OddDog's Avatar
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    post housing moving blues?????


  6. #6
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    The Minister of No Crap

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    Originally posted by OddDog
    post housing moving blues?????

    Kind of. I'm happy, yet I need a vacation.

    Scott

  7. #7
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    I felt the same way after watching the Movie "Sphere".

    An hour & a half of my life I wanted back.

    -Tom

  8. #8
    tell me, is this sellable..... OddDog's Avatar
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    i read a survey some time ago (several years ago actually) and it had an interesting table of lifes most stressfull things:

    in the top 10 they included:

    house moving,
    getting married
    getting divorced
    family holidays !!!

  9. #9
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    Originally posted by OddDog
    house moving,
    That is the truth. It was more stressful than getting married.

    Scott

  10. #10
    An Inconvenient Serving Size hurricaneone's Avatar
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    Originally posted by nocrapchurch
    That is the truth. It was more stressful than getting married.

    Scott
    Only just!

    Stand by for emergency synapse rerouting

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