The Swishzone Reference Guide
If you are having problems opening your swish program(s)
getting the trial key to work or registering the program
Or think you have a bug.
You can contact swishzone via several methods
email support@swishzone.com
call lodge http://support.swishzone.com/support.asp
forum http://swishzone.com/forums
If on export to swf your movie displays black and white images
jumbled or negative text.
First what version of swish are you using
Swish Lite
Swish Lite has an unlimited trial time you can try it
but not export the swf properly until the product is
registered.
Swish 2.0
from David Petley
**swf B&W, negaitve, text scrambled, inverted...read this***
Hi,
there are a couple of different situations that can cause such symptoms.
To correctly diagnose the problem, you need to contact SWiSHzone Support by lodging a support call here -
http://support.swishzone.com/suppor...upport&catID=50
They will need...
If you are a licenced user
1)the email address registered for your licence
2)your build date of SWiSH (look under 'Help About SWiSH')
3)attach a zip file containing the .swf AND the .swi of a small sample movie (it must have both image and text) to the call.
If you are a trial user
1)tell them so.
2)The Site Code displayed on the unlock dialogue (it displays every time you open the trial installation)
3)your build date of SWiSH (look under 'Help About SWiSH')
4)a small sample movie as described above, containing an image and text. Zip both .swi and .swf files and attach the zip file to the call.
Swishmax
This is generally found to be caused by either not having
the correct site key For the machine
Or the key is not copied/pasted properly
the entire code including the brackets must be pasted in
in order to function properly.
If you have a fully registered version of SwishMax
and are still having difficulty you can pick up a new
key via http://support.swishzone.com/unlock.asp
Keys are only generated for a specific machine
Once per 7 day period.
You can also contact swish support via lodge call
http://support.swishzone.com/support.asp