Crash!!!!

[redd_wolf]

Well I tried to answer my own question and added the music to the quicktime movie, now when I try to open it in FlixPro...It crashes, closes and want to send a report.

[Jonathan_B]

Hi.
What is your OS and computer specs?
What kind of audio did you add?
What is the source video format and codec?
What are the video and audio properties of the source files as listed in the video and audio tabs of flix?
Can you preview the source files using Flix's source video play option?
Which type of output are you trying to generate and what settings are you using?
Which player do the source files play in automatically on your system if you double click them (in other words which player are they associated with)?
You may want to try updating your free Quicktime player to the latest version. Use the complete "recommended" install mode. You can get it at www.quicktime.com
jb

[redd_wolf]

Hi JB,
I running Windows XP, Dell4550, Pent4 2.4 GHZ.1gig hardrive 768 mb memory w/450 avail.off DSL Line. The format Quicktime.Mov - Sorenson Video/15.06fps/24 bit/302x275/19 seconds for video and 16 bit- little endia/44 khz/ (2)stereo/16 bit/19 seconds for audio. When I selected the movie from the folder this was the settings it came in with. it plays within Flix but when I try to encode no matter what I choose for preset, it crashes (I know it's somethimg I'm doing wrong, just don't know what) If I understand you from the other email I can not open quicktime Movie with an audio (it is a .wav)file already attached, correct? What I was attempting to do was open the Quicktime movie and add a Player to it and export it as a .swf complete with movie, music, player skin and text, much like you have on the web site. Any way TY for any help you can offer it is greatly appreciated (can't wait for the day when I can answer someone elses question....correctly! LOL TY again JB

[Jonathan_B]

Hi.
You can try:
-Download a new Flix Pro installer. Uninstall and reinstall.
-Install the latest free Quicktime player (complete "recommended" install).
-Update your free Flash player to the latest version.

If none of these solves the problem, then contact technical support through the support page www.wildform.com/support. You may want to zip up the .mov file and post it for the support staff to download and check out.

jb
www.wildform.com

[redd_wolf]

JB then Flix Pro should be able to encode the Quicktime video w/ the wav sound, is that correct, TY JB

[Jonathan_B]

Yes it should.
Flix Pro should be able to encode any video that plays in either the Quicktime player and/or the Windows Media Player as long as you have the appropriate codecs installed in the appropriate places.
jb

[redd_wolf]

TY, JB