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Thread: Expired registration

  1. #1
    Junior Member
    Join Date
    Sep 2004
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    6

    Angry Expired registration

    I just reformatted my hardrive and asked for a new registration number. I received an e-mail stating my registration had expired. I was led to believe that if purchased this software, I would always be able to get a new registration number. This is not fair! When you buy a product, you should be able to keep it dammit!

  2. #2
    A Senior Newbie - How Odd ForumNewbie's Avatar
    Join Date
    Mar 2003
    Posts
    590
    Just to be sure, do you mean you did the following:

    - You went to the support page on the 3DFA website, and hit the 'Update Registration' button.
    - You put in the e-mail address you originally used to register the software, and the new computer number.

    My understanding is that they should send you a new number by e-mail. If they didn't, I would check the license agreement, since I believe the original license was for 'unlimited upgrades'.

    M.
    Please note that my domain has changed to http://www.morganmultinational.com

  3. #3
    Junior Member
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    Sep 2004
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    Exactly what I did! I shouldn't have to REBUY this software.

  4. #4
    A Senior Newbie - How Odd ForumNewbie's Avatar
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    Mar 2003
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    590
    Nope. You shouldn't.

    I'd e-mail them again and ask them why they can't send a new number. Perhaps there was some confusion at their end.

    The purchase tab in the software still says all registered users get free upgrades, and I've had lots of upgrades in the past, so I can't think of any reason why they wouldn't send you a new number.

    M.
    Please note that my domain has changed to http://www.morganmultinational.com

  5. #5
    Junior Member
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    Sep 2004
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    Thanks

    Thanks for your support! I'll keep trying.

  6. #6
    Senior Member kusco's Avatar
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    Nov 2001
    Posts
    681
    If you have received a "registration has expired message", then it means that our system has determined that your pre-2005 registration may be being used on too many computers.

    This testing seems to have been too aggressive, so we've turned it off.

    If you recieved the message, just try to update again.
    Cheers,
    kusco
    (3DFA Support Team)

  7. #7
    A Senior Newbie - How Odd ForumNewbie's Avatar
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    Mar 2003
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    There we go. An innocent explanation

    Good result
    Please note that my domain has changed to http://www.morganmultinational.com

  8. #8
    Junior Member
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    Sep 2004
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    resolved Thanks all

    It's all good now! pre-2005 get an e-mail saying registration expired. I got a new reg number when I contacted support

  9. #9
    Senior Member Zoranan's Avatar
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    May 2008
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    126
    How long does it take to get your registration number email?

  10. #10
    3DFA hobby scripter LewxX's Avatar
    Join Date
    Jul 2006
    Location
    Germany, Karlsruhe
    Posts
    198
    i think you get the number within 24h
    sorry for my bad school English
    btw. visit my Page: projects.lewxx.de
    or lewxx.de (<= German)

  11. #11
    Senior Member Zoranan's Avatar
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    May 2008
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    126
    oh, lol.

    At first I got the paypal email and thought that it would have the registration number in it. So when I didn't see it anywhere I freaked

    Thanks

    Zoranan

  12. #12
    Junior Member
    Join Date
    Sep 2004
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    6

    Not too long

    24 to 36 hours Support was very responsive.

  13. #13
    Senior Member Zoranan's Avatar
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    May 2008
    Posts
    126
    thanks, I just got my registration number!

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