3D Flash Animator & Mac

[digitalsupply]

I have written/e-mail tech support 3 times with no response. I have a trial copy of 3dFA and the background shows white on Mac but is set to black. It is ok on PC and shows up as it should be. I am surprised that no one has attempted to contact me in response to my urgent e-mails. I am new to this area and need help to fix.
Can anyone help???

[blanius]

Originally posted by digitalsupply
I have written/e-mail tech support 3 times with no response. I have a trial copy of 3dFA and the background shows white on Mac but is set to black. It is ok on PC and shows up as it should be. I am surprised that no one has attempted to contact me in response to my urgent e-mails. I am new to this area and need help to fix.
Can anyone help???

Support is a little slow, it's a small company after all.

1. what version are you running Current is 3.51

2. You say background, do you mean in the browser? or flash player? or editor?

From what I can tell the swf's are transparent in the browser and bg is set via the <object> and <embed> tags I.e.

<object classid="clsid: D27CDB6E-AE6D-11cf-96B8-444553540000" codebase="http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab#version=5,0,0,0" id="animation_31" width=200 height=200>
<param name=movie value="animation_31.swf">
<param name=quality value=high>
<param name=bgcolor value=#FFFFFF>
<param name=wmode value=window>
<embed src="animation_31.swf" quality=high bgcolor=#FFFFFF width=200 height=200 wmode=window type="application/x-shockwave-flash" pluginspage="http://www.macromedia.com/shockwave/download/index.cgi?P1_Prod_Version=ShockwaveFlash">
</embed></object>

note: bgcolor in both <object> and <embed>
and as we know sometimes EI and NS don't work the same on Mac's from time to time so you might try changing this by hand and see it that helps


If it's in the player it may be a problem with player on Mac, don't know


As a last resort you could paint a box rectangle and size it a little bigger than you movie and move it to the top of the element list so it's behind everything and achive the same results.



[Edited by blanius on 03-12-2002 at 04:08 PM]

[dkerr]

Hi - thanks for your submission.

Apologies for delays in response to forum posts.

Brett's response is as much as we can come with as well. You may also want to check the Flash Player version you have installed on your Mac - should be the latest, obviously. Discrepancies between PC and MAC are in Macromedia's hands, unfortunately.

We're looking at planning a MAC release of 3DFA later in the year. As such, we have not performed a lot of testing on the platform. Let us know if this problem has persisted as we will include it in upcoming tests.

Regards