Please Test My Flashcom Live Help System

[JayCharles]

I was asked to build a simple live help system for a client, with webcam, mic, and textchat support... and this is what I came up with

Here's how it works:

There are 2 windows... one for the operator (or admin) and one for visitors. When an operator is logged in, the system is turned on and becomes ready to take calls. Only one operator can be logged in at a time, so if you try to log in when someone else is logged in as the operator, you'll get a message stating so.

When a visitor enters the live help system, the Flash movie first checks to see if an operator is online. If not, the user is told that live help is closed. If an operator is on, the user is connected to the system. If there are no callers already on the system, an alert tone begins sounding on the operator panel to get the operator's attention.

If the operator is already talking to someone, the new caller is added to a queue line, and receives a message stating how many callers are ahead of him/her. When the operater gets to the caller, an alert tone is played on the caller movie, to notify the caller that the call is about to be anwsered.

If the operator logs off (by either clicking the exit button or closing the window) any callers who are in line will be bumped off... and a message will display telling them that live help has closed.

The demo is at:

http://www.jaycharlesdesign.net/live...emo/index.html

The password for the admin panel is pwd

To see this work... there needs to be both an operator and a caller connected. You can open both windows if there is nobody else testing. You can also open multiple caller windows to see how the queue line system works.

Please let me know if you find any apparent bugs... or if you have any suggestions.

Big thanks to Peldi for the help with the queue line code.

[Jon Roobottom]

it's good! xml sockets i presume?

The only annoying thing I found with it is the delay between typing text and it actually ap p e a r i n g on screen. This is probably cos of the listen socket though, but you probably knew that as you built the thing..... i'll get my coat.

[JayCharles]

Originally posted by Jon Roobottom
it's good! xml sockets i presume?

Nope.. no XML sockets (no XML at all in fact). It's all shared objects (Flashcom) and actionscript.

[Jon Roobottom]

cool. How does that work then? Can you post a link to a page on devnet or wherever???

Cheers.

[JayCharles]

Originally posted by Jon Roobottom
cool. How does that work then? Can you post a link to a page on devnet or wherever???

Cheers.

It runs of the Flash Communication Server ( http://www.macromedia.com/flashcom )

Once I've got all the bugs worked out, I'll make the files available for download. Keep in mind you'll need FCS to use them. Should be another couple of weeks.

There's also a stripped down version of this at http://www.peldi.com