Big Problem: Computer Geeks Please Read

[DigitalOne]

So my internet in the basement goes down last night. I figure it's just a service problem, and it'll be back by the morning. Nope. I called up my ISP to see what the problem is, but of course they had no idea. They directed me to LinkSys, who make my router and ethernet card.

The LinkSys guy tells me the TCP/IP Protocol is all f'd up, and I have to change it. Anybody know how one would go about this? As far as I knew, you couldn't just go out and buy a new TCP/IP Protocol...

Help!

[webcorps]

you might just need to get new ip addresses from your isp, call them and relate the manufacturers response.

[yasunobu13]

uh, you can't change a protocal. 99% it's your ISP's fault.

We've got a wierd problem at my place. We've got 10 network cards, 2 are of a certain model. Sometimes it will work on every card except that model, other times it only works on that model. For 2-3 months, this would switch back and forth nearly every day and we had to go around and switch our networking around to compensate. It was quite the pain, but it seems to be stable now.

[Naked inc.]

if you are on cable the following should help.

comcast and time warner are going through some internal software and hardware upgrades to offer VoIP service to thier customers, there have been interuptions in many service areas.
the first thing to try if on a windows system is to go to the command prompt and type> ipconfig/renew.
then ipconfig/all.
then try to access the internet, if this does not work, unplug the modem from the power for 10 seconds plug back in reboot and try to access the internet, if this fails call your service provider tech line and ask them to send a signal to the modem if the signal is good they will need to reset the modem from thier end. after that everything should work fine.

two notes of interest:
1- if you have a SB4100 modem goto your local providers office and exchange for the SB5100, it will be a free exchange.
2- if you upload large files ask your provider to split your bandwidth 50-50, 50% up 50% down, they can do this but some providers will not, doesnt hurt to ask if you need the upload bandwidth.

if you get the new modem you will need the provider to repeat the signal check and the modem reset.

hope this helps, more info on your provider and modem would help.

[DigitalOne]

Provider: RCN

What I don't get is, if it's a problem with the modem, why can I access the internet on my upstairs computer? It's running off the same router...

[Genesis F5]

Alrighty, go into IE and select tools/internet options/ and then select the connections tab. Choose LAN settings, and then select "automatically detect". IE should then try to detect your network settings and establish a connection. Other than that, I suggest if it still won't work, that you go into your network configuration and take out your TCP/IP configuration and anything else related to that and then reinstall them all again.

The only thing else would be something happened to your CATV cable between your computer and router. Do you have a pet? . Try connecting to the computer upstairs through your network neighborhood.


-genesis f5 (mx)

[gerbick]

yas, slight correction: your TCP/IP Protocal can get slightly trashed... well, the TCP/IP stack that is. Especially in Windows. I've had to replace my TCP/IP stack at least once a year in every version of Windows I've used since WinNT 4.0.

It's relatively easy to replace; however since the service came back in this instance, I don't think this dude is correct, by far.

First, I'd look at the router. If your Linksys has an HTML interface, and it has logs, clear them out periodically. If you have filtering set up, also doing a soft reset every now-and-then is adviceable. As much as I love my Netgear router, I still have to reset it per 700+ hours read: once a month

[jAQUAN]

I sorta have similar issues. I can log on to my ISP's site and check my mail but as of a couple days ago, outlook wont even connect. I changed nothing in my email settings. It only happens on one of two comps sharring a connect via a Netgear wireless router.

[yasunobu13]

Originally posted by gerbick
yas, slight correction: your TCP/IP Protocal can get slightly trashed... well, the TCP/IP stack that is.

but the protocol, the defined way of sending information, can't be changed.


looking up the definition of protocal ammused me.

[gerbick]

it can be removed, rebuilt, and altered. changed... ok, if I were sticking to strict semantics, you're right.

[jAQUAN]

<<-- too drunk to understand