Hey guys, I normally don't post here, but I would like to spread this problem and possibly get some feedback about the situation. So here I go.

Starting two weeks ago, I called Adobe's sales people to inquire about purchasing the Web Premium CS3 package. My main concern was about cross-platform usage. The current Adobe license allows any software to be installed on two different computers by one person. Well, my desktop is a PC, and my laptop is a Mac, so I called to find out if this was possible to do. The sales guy told me "yes, you can do that. You would just have to purchase the Mac version 'backup disc' and the license key would be valid."

At that time, I didn't have the money to order, so the guy offered to put the order on hold and they scheduled a call-back date for the following week.

The next week, I got my phone call from Adobe as expected with another sales guy awaiting my order. I confirmed with this guy AGAIN if I would be able to use my license key on both a Mac and PC with this single license I bought. He put me on hold and got back with me confirming that I could. Great. Two employees of Adobe both confirmed this was possible, but unfortunately at this time, I was just waiting on a check to clear, so I had reschedule another call back for the next day.

The third salesman called me the next day about my order. I AGAIN asked about the cross-platform issue to even more assure myself that I'm doing the right thing. AGAIN, the salesman put me on hold and came with with a "Yes." So at this time, I went on with the purchase. Adobe Web Premium CS3 PC with a Mac backup disc just to have the installer.

I received my package yesterday and went to install it. I get a red X next to the product key on my Mac. So I called customer support and they said that those three people must have lied to me and there is nothing I can do about it to be compensated for their screw up.

My biggest complaint about this is that if I'd have known about this issue, which I confirmed THREE TIMES with THREE DIFFERENT EMPLOYEES, I could have bought the license through Amazon and saved over $170 because we don't pay taxes and get free shipping on top of an Amazon $20 discount.

I understand now that the cross-platform issue is a no-no, but come on... They lied to me. I would have been OK with it if I just had the truth. I could have saved myself almost $200.

I am just extremely angry and discouraged with Adobe for lying about this and was wondering if I should even try to pursue this more? If there would be any chance for them to give me ANOTHER serial number to use on my Mac since I was lied to.

Thanks for anyone's opinions on this, and look out for cross-platform CS3 usage!